ÄMATE47 By Coeur Mexicain only uses .925 silver, one of the most beautiful and lustrous of all metals. Silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so ÄMATE47 strongly encourages you to wear your silver every day.
To clean your jewelry, use your ÄMATE47 flannel and gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note that chlorine and bleach accelerate tarnishing and should be avoided.
- MONEY BACK GUARANTEE
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Personalized, custom and engraved items.
For defective or damaged products, please contact us at email@example.com to arrange a refund or exchange.
Jewelry must be returned in new, unworn condition
Purchase with confidence with our 14-day guaranteed, money back refund policy.
If for any reason you are not happy with your purchase you can return it for a full refund, store credit or exchange.
Please send an e-mail to firstname.lastname@example.org,before returning items to receive the address of our return facility. Returns will not be processed for any unauthorized, improperly packaged, or non-insured packages and will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Returns must be postmarked 14-days from date received. 50% off items are exchange only.
Returns must include all original packaging.The original shipping charge is non-refundable and the customer must pay return shipping. Items with a value of $75 or more must be sent using a trackable shipping method.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
In the event of an exchange, your original order must be returned, received and validated at our office prior to your replacement order being shipped.
Please ensure to properly address your package.
- CANCELLING AN ORDER
we get it, we all make mistakes. if you wish to cancel your order just reach out to us at email@example.com . our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.
- MADE TO ORDER PIECES
Our team needs to handcraft this special piece for you once you have places your order. all made to order pieces are charged at the time of purchase and are final sale. we are working as fast as we can to handcraft your special pieces, so please allow for the made to order wait time stated.
WE SHIP ACROSS CANADA
All in-stock orders placed before 12 PM MST Monday to Friday (excluding holidays) will be fulfilled and shipped within 3-5 business days. In the event that your order cannot be shipped within the specified time frame, you will be informed of the delay within 2 business days. Please note that orders placed on the weekend will not be processed until the following Monday as our Office is open from Monday to Friday from 8:30AM until 6:30PM MST.
SHIPPING IN CANADA
Canada Post (Standard Shipping): arrives in 2-5 business days
FedEx Ground (Provinces): arrives in 2-5 business days
Purolator (Territories): arrives in 2-4 business days
FedEx Priority Overnight: arrives in 1-2 business days
Any areas outside a major centre may take longer than the posted timeframes.
If your order includes an item which is back-ordered or qualifies as a special order (i.e. non-stocked ring size) you will be contacted via email, confirming the estimated delivery date. Your confirmation will be required to proceed with the order. For orders that contain both in stock and special order items, the entire order will be shipped together upon our receipt of the special order item(s), unless we are notified otherwise. Transit time will follow the time frame outlined above. Once your confirmation is received your credit card will be charged. You will receive email confirmation advising when the order is ready to ship. If you choose to cancel your order, your credit card will not be charged.
Shipping, handling and applicable taxes are calculated based on the order total, shipping destination and shipping method. All charges are fully disclosed on your final order screen during the order placement process. The shipping, handling and applicable taxes will be shown in the shopping cart after you have entered a shipping destination and chosen your shipping method.
We fully insure and registers all items for their full value. Please note that we require an adult to sign for receipt of the package.
Once your order is placed you will receive an email confirmation letting you know we have received it along with an order number, and the order details. If you do not receive the confirmation email, contact our customer service representatives. We reserve the right to cancel any order that appears suspect or fraudulent.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: firstname.lastname@example.org
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6– AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by mail at: email@example.com